Lupit Pole – Standard Crash Mat 12cm

It is the customer's responsibility to examine the consignments of goods upon arrival for correct quality, description, shortages, plus any transit damage. Claims MUST be made in writing to us within 3 days of receipt of goods or within 14 days of the invoice date where the goods have become lost in transit.

Claims in respect of alleged faulty goods, shortages or non-delivery shall not be grounds for withholding payment of accounts and shall not give the customer the right to offset/contra against payments made to us. Once the parcel is received, please check for any damage on the outside of the package. And please make a remark on the delivery note, before signing it, and after contact us.

If the content is damaged, once you open the parcel, and no damage is shown on the outside of the parcel, also make a remark on the delivery note, and contact us. Damage may occur during transport.

Fairy Pole Mother and Lupit Pole will not accept packing and carriage charges for customer returns unless agreed by a Director.

Refunds will be made on the receipt of the goods once the warranty claim is agreed. Proof of return (registered post or similar) should be retained as no refund or exchange can be made until the goods are received. Any claim against Fairy Pole Mother or Lupit Pole by a purchaser of its products arising out of the condition or quality of said products shall be made in writing to Fairy Pole Mother within ten (10) days of the delivery/shipment of said goods and merchandise and a failure to present such claim within the said ten (10) days shall constitute a waiver of such claim.

Kind note
Once the parcel is received, please check for any damage on the outside of the package. And please make a remark on the delivery note, before signing it, and after contact us. If the content is damaged, once you open the parcel, and no damage is shown on the outside of the parcel, also make a remark on the delivery note, and contact us.

Damage may occur during transport.

Also we would kindly like to remind you that when our goods leave our warehouse, we are not responsible for any delays or different ways of deliveries that might occur because of the shipper.

It is the buyer responsibility to track the order and check whether the order was delivered to their address, or to parcel shops. If the order was delivered to a parcel shop, please contact your local courier, whit which the order was sent for further instructions. It is not our responsibility to track the order, or to getting in contact with local couriers.

If the order was or not picked up or refused customers will be responsible for both way shipping and handling charges.

The Buyer have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.